{"id":1727,"date":"2019-07-21T15:06:46","date_gmt":"2019-07-21T20:06:46","guid":{"rendered":"http:\/\/www.itsteziutlan.edu.mx\/test\/wordpress\/?p=1727"},"modified":"2020-10-10T16:05:52","modified_gmt":"2020-10-10T21:05:52","slug":"sdp-01","status":"publish","type":"post","link":"http:\/\/www.itsteziutlan.edu.mx\/index.php\/sdp-01\/","title":{"rendered":"Emitir Quejas y Sugerencias"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;bottom&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;84&#8243; css=&#8221;.vc_custom_1562612433342{margin-bottom: 0px !important;padding-bottom: 30px !important;background-image: url(http:\/\/www.itsteziutlan.edu.mx\/wp-content\/uploads\/backFooter2.png?id=84) !important;background-position: center;background-repeat: no-repeat;background-size: cover !important;}&#8221;][vc_column width=&#8221;2\/12&#8243; css=&#8221;.vc_custom_1555699902733{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h2|font_size:65px|text_align:left|color:%23ffffff|line_height:65px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1562612753904{margin-top: 11px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;titulos-sombra&#8221;][vc_custom_heading text=&#8221;Tr\u00e1mite&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left|color:%23ffffff|line_height:40px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1562693229005{margin-top: 11px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;titulos-sombra&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<div class=\"radiantthemes-accordion element-one   rt1345572171\"  ><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">Objetivo del Tr\u00e1mite<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\">Como premisa de la pol\u00edtica de calidad de la Instituci\u00f3n se debe verificar la opini\u00f3n del cliente, con este fin se instrumenta el procedimiento: Quejas y sugerencias para facilitar en varios puntos la posibilidad de conocer las demandas, opiniones sugerencias y quejas de los y las usuarios (as), y atenderlas de manera inmediata.<\/div><\/div><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">Normas y Pol\u00edticas de Operaci\u00f3n<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\"><\/p>\n<div class=\"page\" title=\"Page 51\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Reglamento Interior del Instituto Tecnol\u00f3gico Superior de Teziutl\u00e1n. ISO-9001:2015<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><\/div><\/div><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">Responsables<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\">Subdirecci\u00f3n de Planeaci\u00f3n<\/div><\/div><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">\u00c1reas Involucradas<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\">Direcci\u00f3n General, Direcciones de \u00c1rea, Subdirecci\u00f3n de Planeaci\u00f3n, Departamento de Difusi\u00f3n y Concertaci\u00f3n, y alumnos.<\/div><\/div><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">Tiempo Promedio de respuesta<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\">3 meses<\/div><\/div><div class=\"radiantthemes-accordion-item\"><div class=\"radiantthemes-accordion-item-title\"><div class=\"radiantthemes-accordion-item-title-icon\"><i class=\"fa fa-angle-down\"><\/i><\/div><h4 class=\"panel-title\">Pasos a seguir<\/h4><\/div><div class=\"radiantthemes-accordion-item-body\"><strong>Paso 1:<\/strong> Departamento de Difusi\u00f3n y Concertaci\u00f3n &#8211; Distribuye Formato<\/p>\n<p><strong>Paso 2:<\/strong> Alumno (a) &#8211; Demanda y\/o sugiere servicio.<\/p>\n<p><strong>Paso 3: <\/strong>Departamento de Difusi\u00f3n y Concertaci\u00f3n &#8211; Recoge y folia<\/p>\n<p><strong>Paso 4: <\/strong>Subdirecci\u00f3n de Vinculaci\u00f3n &#8211; Analiza y recibe informe<\/p>\n<p><strong>Paso 5: <\/strong>Direcci\u00f3n &#8211;\u00a0Analiza, sugiere y asigna responsable.<\/p>\n<p><strong>Paso 6: <\/strong>Direcciones De \u00c1rea &#8211; Revisan, Toman y Ejecutan AC y AP\u00a0<strong><br \/>\n<\/strong><\/p>\n<p><strong>Paso 7:\u00a0\u00a0<\/strong>Asesor (a) Revisa y realiza informe con voto aprobatorio<\/p>\n<p><strong>Paso 8: <\/strong>Subdirecci\u00f3n de Planeaci\u00f3n &#8211; Crea an\u00e1lisis estad\u00edstico\u00a0<strong><br \/>\n<\/strong><\/p>\n<p><strong>Paso 9:\u00a0<\/strong>Direcci\u00f3n General &#8211; Recibe el reporte<\/p>\n<p style=\"text-align: center;\"><strong>FINAL DEL PROCEDIMIENTO<\/strong><\/p>\n<p><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1562694286363{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-color: #d3d3d3 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563738670673{margin-bottom: 0px 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